Member Services Representative

Fitness Ventures, LLC (Crunch Fitness); Greenwood (IN); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a vibrant and inclusive team as a Member Services Representative at a leading fitness franchise. In this pivotal role, you will be the first point of contact for members, ensuring a warm welcome and assisting with inquiries. Your responsibilities will include managing check-ins, communicating special events, and maintaining a clean and organized environment. This part-time position offers a fantastic opportunity to engage with the community and promote a healthy lifestyle. If you have a passion for fitness and customer service, this could be the perfect role for you!

Qualifications

• Must have a valid Child/Infant CPR Certification.
• Experience working with children is required.

Responsibilities

• Greet members and guests, ensuring a welcoming atmosphere.
• Handle member requests and facilitate services like tanning and hydro-massage.
• Maintain cleanliness and organization in the work area.

Skills

Customer Service

Communication Skills

Sales Skills

Organizational Skills

Education

High School Diploma or GED

Tools

Club Software

Job description

The Member Services Representative (MSR) is the first and last interaction our members have at our facilities, making them the face of our operation! The MSR handles all preliminary guest questions and concerns and works to maintain a fun and supportive atmosphere for our members.

Expectations

• Greet all members & guests with a smile and wish them well as they exit the club.
• Check in all members and guests in accordance with company procedures.
• Facilitate any messages on club software at member check-in.
• Answer phones in a courteous, helpful, professional manner.
• Communicate special events to members and guests.
• Maintain an atmosphere that makes members feel welcome.
• Facilitate all member requests or forward them to a manager.
• Always maintain a professional disposition.
• Sell retail products.
• Schedule member services: tanning, hydro-massage, etc.
• Facilitate payment of member services in accordance with company procedures.
• Know club facility, services, and schedules.
• Maintain a clean and organized work area.
• Assist in all projects as delegated by club management.
• Follow all policies and procedures in the Team Member Handbook.

Requirements

• Obtain or maintain a valid Child/Infant CPR Certification.
• Experience working with children.
• Certifications, as local/state laws require.

Physical Requirements

• Lift 10 lbs. on occasion.
• Stand, bend, and squat with frequency.
• Climb and hang decorations when needed.

Employment Eligibility

• All applicants must possess a high school diploma or equivalent (e.g., GED).
• To be eligible for employment at Fitness Ventures LLC, applicants must be at least 18 years of age.
• All applicants must be eligible to work in the United States and maintain their eligibility throughout their employment.

Fitness Ventures LLC is committed to creating an inclusive and diverse workplace and is an Equal Opportunity employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, genetic disorder, disability, protected veteran status, or any other characteristic protected by state, federal, or local law.

Full-Time/Part-Time: Part-Time

Location: Greenwood

About the Organization: Fitness Ventures LLC is a development company owning CRUNCH Fitness franchise locations and territories throughout the United States that provide the communities they serve with all the amenities of a much more expensive club and a warm, friendly environment.

This position is currently accepting applications.