Member Services Representative - Overnight

Crunch, LLC; Westminster (CO); Hybrid; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free uniforms

Training & development

Wellness resources

Job summary

Crunch, LLC in Westminster, CO invites a friendly, customer-focused team member to join our club front desk. This role emphasizes welcoming members, processing check-ins, assisting with member services and retail sales, and delivering excellent service at every touchpoint.

Candidates should be fluent in English with strong reading and writing skills, comfortable using club software, and able to handle daily duties from opening to closing while maintaining a professional, inviting atmosphere.

Qualifications

• Fluent in English.
• 2-4 sentence proficiency in reading and writing.
• Basic computer skills required for club software and records.
• Strong customer service skills with a friendly, helpful attitude.

Responsibilities

• Membership Sales
• Greet all members & guests with a smile and wish them well as they exit the club
• Check in all members and guests in accordance with company procedures
• Facilitate any messages on club software at member check-in
• Answer phones in courteous, helpful, professional manner
• Communicate special events to members and guests
• Maintain an atmosphere, which makes members feel welcome
• Facilitate all member requests or forward to a manager
• Maintain professional disposition at all times
• Sell retail products
• Schedule member services: tanning, etc
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, and schedules
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• Follow all policies and procedures in the Employee Handbook
• Opening and closing duties

Skills

Fluent English

Reading & writing skills

Computer skills

Customer service

Job description

Benefits:

• Free uniforms
• Training & development
• Wellness resources

Reports to:

• Manager

Requirements:

• Fluent in English
• Proficient reading and writing skills
• Computer Skills

Special Skills:

• Strong customer service skills

Responsibilities:

• Membership Sales
• Greet all members & guests with a smile and wish them well as they exit the club
• Check in all members and guests in accordance with company procedures
• Facilitate any messages on club software at member check-in
• Answer phones in courteous, helpful, professional manner
• Communicate special events to members and guests
• Maintain an atmosphere, which makes members feel welcome
• Facilitate all member requests or forward to a manager
• Maintain professional disposition at all times
• Sell retail products
• Schedule member services: tanning, etc
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, and schedules
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• Follow all policies and procedures in the Employee Handbook
• Opening and closing duties

Meetings:

• Monthly or Weekly Department Meetings Employee Training Meetings