Member Services Representative (Overnight)

Planet Fitness; Loganville (GA); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company that prioritizes a welcoming and inclusive environment! As a Member Services Representative, you'll be the face of a thriving fitness community, ensuring that every interaction is positive and exceeds expectations. Your role will involve greeting members, answering inquiries, and maintaining a clean and organized space. This position offers a unique opportunity to contribute to a culture of acceptance and support, where your efforts will help foster a fun and energetic atmosphere. If you are passionate about customer service and enjoy being part of a team that values accountability and communication, this role is perfect for you.

Qualifications

• Prior customer service experience is preferred.
• Basic computer skills with attention to detail are important.

Responsibilities

• Provide exceptional customer service to members and guests.
• Assist with membership inquiries and check-ins.
• Maintain cleanliness in the front desk area and lobby.

Skills

Customer Service

Basic Computer Proficiency

Punctuality

Reliability

Professional Interaction

Education

High School Diploma/GED

Job description

Planet Fitness prides itself on creating a unique environment where anyone – and we mean anyone – can be comfortable. A diverse, Judgement Free Zone where a lasting, active lifestyle can be built. This product is a tool, a means to an end; not a brand name or a mold-maker, but a tool that can be used by anyone. As we evolve and educate ourselves, we will seek to perfect this safe, energetic environment, where everyone feels accepted and respected.

We are searching for a Member Services Representative to join our team!

As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional “Judgement Free” member experience!

Skills Required

• Customer Service experience preferred
• High school diploma/GED
• Basic computer proficiency with an eye for accuracy
• Punctuality and reliability
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations

Essential Duties and Responsibilities

• Greet members and guests, always providing exceptional customer service
• Answer phones courteously and assist callers with a variety of questions
• Check members in or provide a tour to prospective members
• Log amenities
• Communicate updates and events to members and guests
• Respond to member questions and concerns promptly and professionally
• Conduct beverage or merchandise purchases on the point of sale system
• Utilize POS system to assist with new membership cards, address changes, and billing questions
• Maintain a clean and orderly front desk area and lobby
• Perform regular facility cleaning, including mopping spills, trash removal, cleaning windows and mirrors, and re-racking weights
• Clean exercise equipment and tanning beds regularly
• Ensure restrooms and wet areas are clean and stocked

Physical Demands

• Stand and walk continuously during shifts
• Talk in person or on the phone throughout the shift
• Lift up to 75 lbs as needed
• Occasionally encounter toxic chemicals during shifts

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

About Flynn Fitness Group LLC

As the most innovative health club brand in the United States, Planet Fitness is known for its low prices, the Lunk Alarm, and its Judgement Free Zone philosophy, which allows members to relax, get in shape, and have fun without the hard-core attitude present in many gyms.

Planet Fitness is a franchise of fitness centers. The specific clubs supported by this position are located in Massachusetts and Georgia and are independently owned and operated by Flynn Fitness Group. Our core values include: Accountability, Family, Communication, Consistency, Passion, and Having Fun.

Flynn Fitness mission statement: Our family thrives on providing a passionate, fun environment with open communication between members and staff, creating maximum accountability.