Overnight Member Services Representative (3rd shift)

Planet Fitness; Roswell (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

Ein innovatives Fitnessunternehmen sucht einen Overnight Closer, der für einen herausragenden Kundenservice sorgt und eine positive Mitgliedererfahrung schafft. In dieser Rolle sind Sie für die Begrüßung von Mitgliedern, die Beantwortung von Anfragen und die Unterstützung bei der Anmeldung neuer Mitglieder verantwortlich. Sie werden auch für das Schließen der Schicht und die Erstellung von Bankeinzahlungen zuständig sein. Wenn Sie eine Leidenschaft für Fitness haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Erfahrung im Kundenservice bevorzugt.
• Grundkenntnisse in Computeranwendungen erforderlich.

Responsibilities

• Begrüßung von Mitgliedern und Gästen mit außergewöhnlichem Kundenservice.
• Verantwortlich für das Schließen der Schicht und die Erstellung einer Bankeinzahlung.

Skills

Kundenservice

Computerkenntnisse

Empathie

Problemlösungsfähigkeiten

Pünktlichkeit

Education

High School Diplom/GED

Job description

Job Summary

The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.

Essential Duties and Responsibilities

Greet members, prospective members and guests, providing exceptional customer service.

Handle all front desk related activities including:

Answer phones in a friendly manner and assist callers with a variety of questions.

Check members into the system.

New member sign-up.

Take prospective members on tours.

Facilitate needed updates to member’s accounts.

Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.

Assist in maintaining the neatness and cleanliness of the club.

Close shift for that business day.

Create a bank deposit for next day.

Qualifications/Requirements

Customer service background preferred.

Basic computer proficiency.

A passion for fitness and health.

Upbeat and positive attitude!

Punctuality and reliability is a must.

Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.

Strong listener with the ability to empathize and problem solve.

Demonstrate diplomacy in all interactions while using appropriate behavior and language.

High School diploma/GED equivalent required.

Must be 18 years of age or older.

Physical Demands

Continual standing and walking during shift.

Continual talking in person or on the phone during shift.

Ability to work 3rd shift (overnights).

Must be able to occassionally lift up to 50 lbs.

Will occasionally encounter toxic chemicals during shift.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.