Member Services Representative (Overnight)

Flynn Systems Corporation; Lithonia (GA); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading company in the fitness industry is seeking a Member Services Representative who will provide exceptional customer service to members and guests. This role involves greeting members, answering inquiries, and ensuring a clean and welcoming environment. The ideal candidate will thrive in a fast-paced setting, demonstrating reliability and strong communication skills while contributing to a positive atmosphere. Join a team that values accountability and fun!

Qualifications

• Customer service experience preferred.
• High school diploma or GED required.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Answer phones and assist callers with questions.
• Maintain cleanliness at the front desk and lobby.

Skills

Customer Service

Punctuality

Reliability

Basic Computer Proficiency

Communication

Education

High School Diploma/GED

Job description

Job Title: Member Services Representative

Planet Fitness prides itself on creating a unique environment where anyone – and we mean anyone – can be comfortable. A diverse, Judgement Free Zone where a lasting, active lifestyle can be built. This product is a tool, a means to an end; not a brand name or a mold-maker, but a tool that can be used by anyone. As we evolve and educate ourselves, we will seek to perfect this safe, energetic environment, where everyone feels accepted and respected.

We are searching for a Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional “Judgement Free” member experience!

Skills Required

• Customer Service experience preferred
• High school diploma/GED
• Basic computer proficiency with an eye for accuracy
• Punctuality and reliability
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations

Essential Duties and Responsibilities

• Greet members and guests, always providing exceptional customer service
• Answer phones courteously and assist callers with a variety of questions
• Check members in or provide a tour to prospective members
• Log amenities
• Communicate updates and events to members and guests
• Respond to member questions and concerns promptly and professionally
• Conduct beverage or merchandise purchases using the point of sale system
• Assist with new membership cards, address changes, and billing questions via POS system
• Maintain cleanliness and order at the front desk and lobby
• Perform regular facility cleaning, including mopping spills, trash removal, and re-racking weights
• Clean exercise equipment and tanning beds regularly
• Maintain restrooms and wet areas, including stocking supplies

Physical Demands

• Stand and walk continually during shifts
• Communicate in person and on the phone regularly
• Lift up to 75 lbs
• Occasionally handle toxic chemicals during shifts

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

About Flynn Fitness Group LLC

Planet Fitness is known for its low prices, the Lunk Alarm, and our Judgement Free Zone philosophy, which allows members to relax, get in shape, and have fun without judgment. Our franchise, Flynn Fitness Group, owns and operates several locations in Massachusetts and Georgia, guided by core values: Accountability, Family, Communication, Consistency, Passion, and Having Fun.

Flynn Fitness mission statement: Our family thrives on providing a passionate, fun environment with open communication between members and staff, fostering maximum accountability.