Member Services Representative (Overnight)

Planet Fitness; Lawrenceville (GA); On-site; USD 28,000 - 35,000; Full time

Job summary

Planet Fitness is seeking a Member Services Representative to join their team in Lawrenceville, GA. This role focuses on providing exceptional customer service and maintaining a clean and welcoming environment for members and guests. Ideal candidates will have a strong customer service background and a commitment to fostering a Judgement Free Zone.

Qualifications

• Customer service experience preferred.
• High school diploma or GED required.
• Basic computer skills with attention to detail.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Answer phones and assist callers with questions.
• Check in members and provide tours to prospective members.

Skills

Customer Service

Basic Computer Proficiency

Punctuality

Reliability

Exceptional Customer Service Skills

Education

High School Diploma/GED

Job description

Planet Fitness prides itself on creating a unique environment where anyone – and we mean anyone – can be comfortable. A diverse, Judgement Free Zone where a lasting, active lifestyle can be built. This product is a tool, a means to an end; not a brand name or a mold-maker, but a tool that can be used by anyone. As we evolve and educate ourselves, we will seek to perfect this safe, energetic environment, where everyone feels accepted and respected.

We are searching for a Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional “Judgement Free” member experience!

Skills Required

• Customer Service experience preferred
• High school diploma/GED
• Basic computer proficiency with an eye for accuracy
• Punctuality and reliability
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations

Essential Duties and Responsibilities

• Greet members and guests, always providing exceptional customer service
• Answer phones courteously and assist callers with a variety of questions
• Check members in or provide a tour to prospective members!
• Log amenities
• Communicate updates and events to members and guests
• Respond to member questions and concerns in a timely and professional manner
• Conduct beverage or merchandise purchases on the point of sale system
• Utilize POS system to assist with new membership cards, change of address, and billing or payment questions
• Keep the front desk area and lobby clean and orderly
• Perform regular facility cleaning and upkeep such as mopping spills, trash removal, cleaning windows and mirrors, and re-racking weights
• Clean all exercise equipment and tanning beds regularly
• Maintain restroom and wet area cleanliness and stock supplies

Physical Demands

• Continual standing and walking during shift
• Continuous talking in person or on the phone
• Must be able to lift up to 75 lbs
• Occasional encounter with toxic chemicals during shift

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

About Flynn Fitness Group LLC

Planet Fitness is known for its low prices, the Lunk Alarm, and our Judgement Free Zone philosophy, where members can relax, get in shape, and have fun without the hard-core attitude seen in many gyms.

Planet Fitness franchises are independently owned and operated by Flynn Fitness Group in Massachusetts and Georgia. Our core values include: Accountability, Family, Communication, Consistency, Passion, and Having Fun.

Flynn Fitness mission statement: Our family thrives on providing a passionate, fun environment with open communication between members and staff, fostering maximum accountability.