Member Services Representative/ Overnight

Planet Fitness - PA/NJ; Flemington (NJ); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Member Services Representative to enhance member experiences through exceptional customer service. This role involves greeting members, managing front desk operations, and ensuring a welcoming environment. The ideal candidate will possess a passion for fitness, strong communication skills, and a positive attitude. Join a dynamic team where your contributions will help create a supportive community for health and wellness enthusiasts. If you thrive in a fast-paced environment and enjoy helping others, this opportunity is perfect for you!

Qualifications

• Customer service background preferred with a passion for fitness.
• Must be punctual and reliable with exceptional interpersonal skills.

Responsibilities

• Greet and assist members and guests with exceptional customer service.
• Handle front desk activities including member check-in and tours.
• Maintain cleanliness and respond to member inquiries professionally.

Skills

Customer service skills

Problem-solving

Listening skills

Basic computer proficiency

Positive attitude

Education

High School diploma/GED

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities

1. Greet members, prospective members, and guests, providing exceptional customer service.
2. Handle all front desk related activities including:
1. Answer phones in a friendly manner and assist callers with a variety of questions.
2. Check members into the system.
3. New member sign-up.
4. Take prospective members on tours.
3. Facilitate needed updates to member’s accounts.
4. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
5. Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

1. Customer service background preferred.
2. Basic computer proficiency.
3. A passion for fitness and health.
4. Upbeat and positive attitude!
5. Punctuality and reliability is a must.
6. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
7. Strong listener with the ability to empathize and problem solve.
8. Demonstrate diplomacy in all interactions while using appropriate behavior and language.
9. High School diploma/GED equivalent required.
10. Must be 18 years of age or older.

Physical Demands

1. Continual standing and walking during shift.
2. Continual talking in person or on the phone during shift.
3. Must be able to occasionally lift up to 50 lbs.
4. Will occasionally encounter toxic chemicals during shift.