Member Services Representative - Open Facility & Member Care

YMCA of Frederick County; United States; On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Free Household Membership

Medical, Dental & Vision

Life insurance

Paid Time Off

Discount on childcare

Job summary

YMCA of Frederick County is seeking a Member Services Representative responsible for ensuring member satisfaction and retention through exemplary service. The role includes managing membership inquiries, processing transactions, and promoting YMCA programs effectively.

The candidate will interact directly with members and assist with operations. This full-time position provides an extensive benefits package, including a free household membership, medical and dental coverage, life insurance, and

Qualifications

• Must be at least 18 years of age.
• Customer service experience preferred.
• Ability to work well with a diverse population.

Responsibilities

• Ensure daily care of members is first priority.
• Greet all members and guests upon entry.
• Accurately process new memberships and program registrations.
• Provide facility tours and communicate service needs.
• Meet membership satisfaction and retention goals.

Skills

Customer service skills

Communication skills

Organizational skills

Confidentiality

Education

High school diploma or equivalent

Job description

YMCA of Frederick County is seeking a Member Services Representative responsible for ensuring member satisfaction and retention through exemplary service. The role includes managing membership inquiries, processing transactions, and promoting YMCA programs effectively.

The candidate will interact directly with members and assist with operations. This full-time position provides an extensive benefits package, including a free household membership, medical and dental coverage, life insurance, and