Member Services Representative - FT Opener - Urbana

Paycom - ATS; Ijamsville (MD); On-site; USD 21,000 - 26,000; Full time

Job summary

YMCA in Maryland is seeking a Member Services Representative to ensure member satisfaction and retention through superior service. The role involves in-person and phone assistance, processing memberships, and cash handling while upholding facility policies.

The position includes opening the facility, guiding tours, and collaborating with departments to resolve member needs. The ideal candidate provides excellent customer service, works weekends, and maintains confidentiality and organization

Qualifications

• Must be at least 18 years of age.
• High school diploma (or equivalent) and customer service experience preferred.
• Ability to work well with a diverse population and communicate effectively.
• Confidentiality and excellent organizational skills.
• Able to work weekend schedule.

Responsibilities

• Greet members and guests; ensure proper check-in procedures.
• Process memberships and programs; promote YMCA benefits.
• Assist customers with online sales and the YMCA app.
• Accurately process new memberships and maintain member information.
• Handle cash transactions and maintain records in the Daxko system.
• Provide facility tours and communicate needs to all departments.
• Address conflicts per policy; resolve and follow up.
• Attend staff meetings and stay current on procedures.
• Ensure rooms are presentable before rentals and at day end.
• Follow all policies for working with YESS CX.

Skills

Customer service

Cash handling

Communication

Organizational skills

Confidentiality

Education

High school diploma

Tools

Daxko database

Job description

Deadline to apply: October 12, 2026POSITION SUMMARY:Under the direction of the Associate Membership Director and in accordance with Association policies, the Member Services Representative is responsible for member satisfaction and retention through impeccable member service and practices that promote member engagement. The Member Services Representative will possess extensive knowledge in membership and program options as well as specific center information. The Member Services Representative will respond to members in person and on the phone by providing accurate information and by collecting and processing cash transactions and member records. The Member Services Representative will be responsible for regulating traffic in the centers as well as upholding and effectively communicating facility policies and procedures. *The Member Service Representative will be in charged of opening the facility.*BENEFITS:We offer an extensive benefits package for our full-time employees ( 35 hours per week) which includes:Free Household MembershipMedical Dental & VisionLife insuranceShort and Long Term DisabilityRetirement benefits will vest at 12% after 2 years of employmentDiscount on childcare and other Y programsPaid Time OffBereavement leaveESSENTIAL FUNCTIONS:Ensure that daily care of members is first priorityGreet all members and guests who come into the facility and ensure proper check in procedures are followed.Process membership and programs by proactively engaging in conversation on the benefits of YMCA memberships and programs.Understand the process of selling memberships and programs as well as assist customers in online sales and/or the app.Accurately process new memberships and program registrations as well as accurately maintain member information.Follows all procedures for proper cash handling and record keeping in the Daxko database.Provide facility tours.Effectively communicate with all departments the needs of the customer. All emails and interactions are done so in a positive and friendly manner using the YMCA email account.Address conflicts per department policy, in-person and on the phone, for effective resolutions and follow ups.Meet and exceed membership satisfaction and retention goalsPractice strong fiscal stewardship for execution of membership and financial policies and procedures of the associationRespond to emergency situations by adhering to the safety policies and procedures set for the associationConsistently demonstrates excellent customer service by being friendly and greeting all who walk through the door. Making sure you are knowledgeable and helpful with all information provided.Follow-up with all member inquiries including phone, voicemail and email concerns in a timely and professional manner.Accountable for the understanding of policies and procedures of the Association.Accountable for monthly shift assignments and flexibility of schedule including nights, weekends and holidaysMonitor branch facility calendar to keep informed on happenings in the facility during shifts.Attend all staff meetings, staying current on all operating procedures as directed.Assist with ensuring rooms are presentable per provided layout before any outside rentals and at the end of each day.Follow all policies and procedures in regards to working with YESS CX.Other duties may be assignedQUALIFICATIONS/REQUIREMENTS:Must be at least 18 years of ageHigh school diploma (or equivalent) and customer service experience preferred.The ability to work well and effectively communicate with a diverse population in a wide variety of situationsConfidentiality and excellent organizational skillsAbility to work weekend schedule