Member Services Representative

DJD Fitness - Easton/Nazareth/Mt. Pocono/Bethlehem PA; Mount Pocono (PA); On-site; USD 28,000 - 35,000; Full time

Job summary

A fitness center is seeking a Member Services Representative to enhance member experiences through excellent customer service and facility cleanliness. Responsibilities include greeting members, handling front desk operations, and maintaining cleanliness throughout the center. Applicants should possess a customer service background, basic computer skills, and a passion for fitness. The role requires reliability, a positive attitude, and a high school diploma. Physical demands include standing, walking, and lifting up to 50-100 lbs. Training is provided and travel to other locations may be required.

Qualifications

• Customer service skills are essential for daily tasks.
• A passion for fitness and health will benefit the role.
• Must possess strong listening and problem-solving abilities.

Responsibilities

• Greet and assist members, prospective members, and guests.
• Handle front desk activities including answering phones.
• Clean and sanitize all areas of the facility regularly.

Skills

Customer service background

Basic computer proficiency

Upbeat and positive attitude

Exceptional customer service skills

Strong listener

Education

High School diploma/GED equivalent

Job description

Improve others, Improve yourself.

You Belong!

Job Summary:

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Member services representative will be responsible for the overall cleanliness of all areas of the facility to ensure a positive member experience.

Essential Duties and Responsibilities:

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities: Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• More than 75% of your time will be spent on cleaning the club and equipment.
• Thoroughly clean and sanitize restrooms, locker room areas.

Qualifications/Requirements:

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands:

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50-100 lbs.
• Will occasionally encounter toxic chemicals during shift.

Work Hours:

• Must be willing to work either Saturday or Sunday.
• Required to work 5 or 6 days. Minimum of 32-36 hours a week.
• Onsite training is provided.
• Willing to travel to other Planet Fitness location for Training.