Member Services Representative

djd-fitness-eastern-pa; Mount Pocono (PA); On-site; USD 16,531 - 27,552; Full time

Benefits offered by this job

Employee discounts

Opportunity for advancement

Training & development

Job summary

Planet Fitness in Mount Pocono, PA is seeking a Member Services Representative to deliver a superior member experience with front desk duties and strong customer service. The role emphasizes creating a clean, welcoming environment and assisting members, guests, and prospective members.

You will greet visitors, answer phones, sign up new members, conduct tours, and update member accounts. Expect on-site training, occasional travel to other locations, and a need for reliability, punctuality, and a

Qualifications

• Customer service experience preferred.
• Basic computer proficiency required.
• Passion for fitness and health.
• Punctual and reliable.
• Excellent communication and problem-solving.

Responsibilities

• Greet members and guests with exceptional service.
• Handle front desk activities and phone inquiries.
• Check members into the system and assist with sign-ups.
• Give tours to prospective members.
• Clean and sanitize club areas; 75% of time on cleaning.
• Respond to member questions professionally and escalate as needed.

Skills

Customer service

Computer skills

Positive attitude

Punctuality

Reliability

Education

HS diploma/GED

Job description

Benefits

• Employee discounts
• Opportunity for advancement
• Training & development

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Member services representative will be responsible for the overall cleanliness of all areas of the facility to ensure a positive member experience.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities.
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• More than 75% of your time will be spent on cleaning the club and equipment.
• Thoroughly clean and sanitize restrooms, locker room areas.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50-100 lbs.
• Will occasionally encounter toxic chemicals during shift.

Work Hours

• Must be willing to work either Saturday or Sunday.
• Required to work 5 or 6 days. Minimum of 32-36 hours a week.
• Onsite training is provided.
• Willing to travel to other Planet Fitness location for training.