Member Services Representative Weekends 6AM 2PM

Planet Fitness - CCMO; Sterling (VA); On-site; USD 16,531 - 22,041; Full time

Job summary

Planet Fitness - CCMO is seeking a Member Services Representative to create a positive member experience. Responsibilities include greeting members, checking in, handling phone inquiries, guiding tours for prospective members, updating accounts, and maintaining a clean club environment.

The role emphasizes exceptional customer service, a passion for fitness, and an upbeat, reliable attitude to support day-to-day operations and member satisfaction.

Qualifications

• Customer service background preferred.
• Basic computer skills required to handle member check-in and inquiries.
• Positive, upbeat attitude with strong communication.
• Punctuality and reliability are essential.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Answer phones and assist callers with questions.
• Check members into the system and perform new member sign-ups.
• Take prospective members on tours of the club.
• Facilitate updates to member accounts as needed.
• Respond to member questions and concerns in a timely, professional manner; escalate when necessary.
• Assist in maintaining the club’s neatness and cleanliness.

Skills

Customer service

Basic computer proficiency

Strong listening skills

Problem solving

Diplomacy

Positive attitude

Education

High School diploma or GED

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.