Member Services Representative

Planet Fitness - Eclipse Fitness Group; Orange Park (FL); On-site; USD 16,531 - 20,664; Full time

Job summary

Planet Fitness - Eclipse Fitness Group is seeking a Member Services Representative to deliver an excellent member experience at the front desk. You will greet members and guests, process sign-ups, conduct tours, and help with account updates to ensure smooth operations.

Responsibilities include answering calls, resolving questions, and maintaining a clean and welcoming club environment. A positive attitude and reliable attendance are essential for success.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability required.
• Excellent customer service skills; ability to interact professionally.
• Strong listening and problem-solving abilities.

Responsibilities

• Greet members, prospective members and guests and provide exceptional customer service.
• Handle front desk activities including answering phones, checking members in, and new member sign-ups.
• Take prospective members on tours.
• Update member accounts as needed.
• Address member questions and concerns promptly and escalate when necessary.
• Maintain cleanliness and neatness of the club.

Skills

Customer service

Basic computer skills

Positive attitude

Punctuality

Active listening

Diplomacy

Communication

Education

High School diploma or GED

Tools

Point of Sale system

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.