Member Services Representative Full Time Clearwater

Planet Fitness; Clearwater (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Free Black Card Membership

Free uniforms

Opportunity for advancement

Training & development

Wellness resources

Dental insurance

Employee discounts

Paid time off

Vision insurance

Job summary

Planet Fitness in Clearwater, Florida, is seeking a Member Services Representative to create a positive member experience through superior customer service. The role involves welcoming members, managing front desk tasks, and providing support to both current and prospective members. Ideal candidates should have a passion for fitness, reliability, and excellent customer service skills. This position requires standing, walking, and the ability to lift up to 50 lbs. Paid training and various benefits are offered.

Qualifications

• Customer service background preferred.
• Must be 18 years of age or older.
• Punctuality and reliability is a must.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities including answering phones.
• Check members into the system and facilitate updates.

Skills

Customer service skills

Basic computer proficiency

Ability to empathize and problem solve

Positive attitude

Education

High School diploma/GED equivalent

Job description

Benefits

• Free Black Card Membership
• Free uniforms
• Opportunity for advancement
• Training & development
• Wellness resources
• Dental insurance
• Employee discounts
• Paid time off
• Vision insurance

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.