Member Services Representative Part Time

Planet Fitness - Eclipse Fitness Group; Canton (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

Planet Fitness - Eclipse Fitness Group in Canton, GA is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests.

You will greet members, check them in, assist with new sign-ups, give tours to prospective members, respond to questions, and help with account updates while maintaining a clean, welcoming club environment.

Qualifications

• Customer service experience preferred.
• Basic computer literacy required.
• Applicants must be 18 years of age or older.
• A positive attitude and reliable punctuality are essential.

Responsibilities

• Greet members and guests and provide outstanding service.
• Check members into the system and assist with new sign-ups.
• Take prospective members on tours and answer questions.
• Assist with updates to member accounts and handle inquiries.
• Help maintain the club's cleanliness and organization.

Skills

Customer service

Basic computer skills

Positive attitude

Punctuality

Communication

Empathy

Education

High School diploma or GED

Job description

Job Summary

Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.