Member Services Representative Full Time 2pm10pm Weekday

Planet Fitness - NJ/MA One World Fitness; Mantua Township (NJ); On-site; USD 17,000 - 21,000; Part time

Job summary

Planet Fitness - NJ/MA One World Fitness is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests.

You will handle front desk tasks, assist with new member sign-ups, and provide tours to prospective members while maintaining a clean, welcoming club environment.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Responsibilities

• Handle front desk activities including answering phones and assisting callers with questions.
• Check members into the system and assist with new member sign-ups.
• Give tours to prospective members and answer questions.
• Assist in updating member accounts as needed.
• Address member questions and concerns and escalate to management when necessary.
• Help maintain cleanliness and neatness of the club.

Skills

Customer service

Phone handling

Computer proficiency

Passion for fitness

Positive attitude

Punctuality

Communication skills

Active listening

Diplomacy

Problem solving

Education

High School diploma/GED

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

Handle all front desk related activities including:

• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.