Member Services Representative Evenings

Planet Fitness - KS/LA Sutherland Group; Bossier City (LA); On-site; USD 10,796 - 15,377; Part time

Job summary

A local fitness franchise is looking for a Member Services Representative for evening shifts in Bossier City, Louisiana. The role involves providing exceptional customer service to members and guests, handling front desk operations, and assisting with member inquiries. Candidates should have a customer service background, basic computer skills, and a passion for fitness. Compensation is set at $9.50 per hour with a focus on creating a positive member experience.

Qualifications

• Must be 18 years of age or older.
• Punctuality and reliability is a must.
• Strong listener with the ability to empathize.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities including answering phones.
• Conduct new member sign-ups and tours.

Skills

Customer service skills

Basic computer proficiency

Ability to empathize and problem solve

Positive attitude

Job description

Future Opening: Member Services Representative Evenings

Job Summary

Must be able to work from 2pm to 10pm. The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • Conduct new member sign-ups.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications / Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Compensation: $9.50 per hour

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.