Member Service Representative FT Evenings

Midwest Fitness Partners; Florence (KY); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Free gym membership

Paid biweekly

Facial coverings provided

Daily wellness check

Temperature checks

Job summary

Planet Fitness seeks a friendly Member Services Representative to create a positive experience for members, guests, and prospects. You will greet entrants, handle front desk tasks, process sign-ups, and lead tours while maintaining a welcoming club atmosphere.

Responsibilities include updating member accounts, responding to inquiries, and elevating issues as needed. A strong customer-service mindset and reliability are essential.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• Must have a passion for fitness and health.
• Upbeat and positive attitude with reliability.
• Exceptional customer service skills and professional demeanor.
• Strong listening, empathy, and problem-solving abilities.
• Demonstrate diplomacy in all interactions.

Responsibilities

• Greet gym members, prospective members and guests, delivering exceptional service.
• Handle front desk activities: answer calls, greet entrants, check in members, process new sign-ups, and give tours.
• Facilitate updates to member accounts and respond to questions promptly.
• Escalate issues to Assistant Manager or Manager as needed.
• Maintain cleanliness and organization of the club.

Skills

Customer service

Computer literacy

Positive attitude

Punctual and reliable

Active listening

Empathy

Diplomacy

Education

High School diploma/GED

CPR certification

Job description

Job Summary

The

• Greet gym members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Greeting gym members as they are entering the facility.
  • Check members into the system.
  • New member sign-up.
  • Take prospective gym members on tours of the facility.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties And Responsibilities

• Greet gym members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Greeting gym members as they are entering the facility.
  • Check members into the system.
  • New member sign-up.
  • Take prospective gym members on tours of the facility.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• CPR certification required.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.
• CPR Certification required.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Benefits/SAFETY PRECAUTIONS

• Free gym membership
• Paid biweekly
• We provide facial coverings for all employees
• Daily wellness check filled out every day
• Take temperatures of all employees before starting a shift

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.