Member Services Representative 1st shift

Planet Fitness Franchising, LLC; Bourbonnais (IL); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Vision insurance

Dental insurance

401(k) matching

Flexible schedule

Competitive salary

Job summary

Planet Fitness Franchising, LLC is seeking a Member Services Representative to create a positive member experience and deliver superior customer service to members, prospective members and guests.

You will greet, sign in, tour, and assist with onboarding while updating accounts and answering questions in a timely, friendly manner. A passion for fitness and a reliable, upbeat attitude are essential.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• Passion for fitness and health.
• Upbeat and positive attitude is essential.
• Punctuality and reliability a must.
• Ability to interact professionally with members and colleagues.
• Strong listening, empathy and problem-solving skills.
• Diplomacy in all interactions and appropriate language.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Handle front desk activities: answer phones, check in members, sign-ups.
• Take prospective members on tours.
• Facilitate updates to member accounts and respond to questions promptly.
• Maintain clean and organized club environment.

Skills

Customer service

Computer skills

Positive attitude

Punctuality

Empathy & problem solving

Diplomacy

Active listening

Communication

Education

HS diploma or GED

Job description

Benefits:

• Free uniforms
• Health insurance
• Vision insurance
• 401(k) matching
• Competitive salary
• Dental insurance
• Flexible schedule

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member's accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.