Member Services Representative

Planet Fitness; Newport (KY); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Dental insurance

Employee discounts

Flexible schedule

Job summary

Planet Fitness in Newport, KY is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests.

You will greet visitors, answer phones, check in members, sign up new members, give tours, update accounts, respond to questions, and help keep the club clean and welcoming.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• Passion for fitness and health.
• Upbeat, positive attitude.
• Punctuality and reliability.
• Excellent customer service and interpersonal skills.
• Strong listening and problem-solving abilities.
• Diplomacy in all interactions with professional behavior.
• 18+ years of age; HS diploma or GED required.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate updates to members' accounts.
• Respond to member questions and concerns in a timely and professional manner and escalate as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Skills

Customer service background

Basic computer proficiency

Passion for fitness and health

Upbeat and positive attitude

Punctuality and reliability

Exceptional customer service/interact

Active listening and problem solving

Diplomacy in interactions

High School diploma/GED equivalent

Must be 18 years or older

Education

High School diploma/GED equivalent

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Dental insurance
• Employee discounts
• Flexible schedule

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.