Member Services Representative

Planet Fitness; Cape Coral (FL); On-site; USD 24,000 - 32,000; Full time

Job summary

Planet Fitness is hiring a Member Services Representative in Cape Coral, FL to create a positive member experience through exceptional customer service. The role includes greeting members and guests, checking in, signing up new members, giving tours, and updating member accounts.

The ideal candidate has a customer-service background, basic computer skills, and a passion for fitness with a positive, reliable attitude. The position requires punctuality and a professional demeanor.

Qualifications

• Experience in customer service is preferred.
• Basic computer skills required.
• Ability to multitask at a front desk.
• Positive attitude and reliable.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Check members into the system and assist with sign-ups.
• Take prospective members on tours and respond to inquiries.
• Respond to member questions and concerns in a timely, professional manner and escalate as needed.
• Maintain neatness and cleanliness of the club.

Skills

Customer Service

Communication

Phone etiquette

Teamwork

Reliability

Education

High School Diploma

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.


• Handle all front desk related activities including:
  
  
  
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  
  
  • Check members into the system.
  
  
  • New member sign-up.
  
  
  • Take prospective members on tours.
  
  
  
  


• Facilitate needed updates to member's accounts.


• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.


• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.


• Basic computer proficiency.


• A passion for fitness and health.


• Upbeat and positive attitude!


• Punctuality and reliability is a must.


• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.


• Strong listener with the ability to empathize and problem solve.


• Demonstrate diplomacy in all interactions while using appropriate behavior and language.


• High School diploma/GED equivalent required.


• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.


• Continual talking in person or on the phone during shift.


• Must be able to occassionally lift up to 50 lbs.


• Will occasionally encounter toxic chemicals during shift.