Member Services Representative

Talentify; Alexandria (KY); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Opportunity for advancement

Training & development

Wellness resources

Job summary

Planet Fitness is seeking a Member Services Representative to deliver superior customer service to members, prospective members, and guests, ensuring a positive fitness club experience.

The role includes greeting and assisting guests, managing front desk tasks, guiding tours, updating accounts, and maintaining cleanliness of the club to support a welcoming environment.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• Must have a passion for fitness and health.
• Upbeat and positive attitude throughout interactions.
• Punctuality and reliability required.
• Exceptional customer service skills; interact positively and professionally.
• Strong listening and problem solving abilities.
• Demonstrate diplomacy in all interactions with appropriate language.
• Must be 18 years or older.
• High School diploma or GED equivalent is required.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Answer phones and assist callers with questions.
• Check members into the system and handle new member sign-ups.
• Take prospective members on tours.
• Facilitate updates to member accounts.
• Respond to member questions and concerns; escalate as needed to manager.
• Assist in maintaining the club's neatness and cleanliness.

Skills

Customer service

Communication

Computer proficiency

Positive attitude

Punctuality

Professionalism

Empathy

Diplomacy

Education

High School diploma / GED

Job description

Benefits:

• Opportunity for advancement
• Training & development
• Wellness resources

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.