Member Services Representative

Pinnacle Fit Clubs LLC; Wynngate (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading fitness club is seeking a Member Services Representative to enhance member experiences through exceptional customer service. The role involves greeting members, managing front desk operations, and ensuring a clean environment. Ideal candidates will possess strong communication and problem-solving skills, and a passion for fitness.

Benefits

FREE Black Card Membership

Paid Time Off (PTO)

Health Insurance

Dental

Vision

401(k) plan after 3 months

Qualifications

• Exceptional customer service skills and professionalism.
• Strong listening, empathy, and problem-solving skills.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Handle front desk activities including member check-ins and sign-ups.
• Maintain cleanliness and neatness of the club.

Skills

Customer Service

Communication

Problem Solving

Punctuality

Reliability

Job description

5 days ago Be among the first 25 applicants

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Schedule

• Full Time
• Monday - Friday: 6:00 AM to 2:00 PM
• 8-hour shift

Essential Duties and Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk activities including:
• Answer phones and assist callers with questions.
• Check members into the system.
• Sign up new members.
• Tour prospective members.
• Update member accounts as needed.
• Respond to member questions and concerns promptly and professionally, escalating to management when necessary.
• Maintain the cleanliness and neatness of the club.

Benefits

• FREE Black Card Membership
• Paid Time Off (PTO)
• Health Insurance (effective the first of the month following hire)
• Medical & Prescription drug plans
• HSA (Health Savings Account)
• Dental
• Vision
• Life/AD&D
• Voluntary Short Term Disability (STD)
• Voluntary Long Term Disability (LTD) and other voluntary benefits
• 401(k) plan after 3 months
• A passion for fitness and health
• Positive, upbeat attitude
• Punctuality and reliability
• Exceptional customer service skills and professionalism
• Strong listening, empathy, and problem-solving skills
• Diplomatic communication
• Basic computer skills
• Satisfactory background check

How to Apply

If interested, submit your resume or complete our application via the "Apply Now" section. Applications are reviewed continuously until the position is filled. We look forward to hearing from you!

E-Verify Statement

We are an E-Verify company. All selected candidates will be processed through E-Verify to confirm legal work eligibility in the U.S.

EOE Statement

All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.