Member Services Representative

Connexus Credit Union; Machesney Park (IL); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their team as a member service representative. This role offers the chance to provide exceptional customer service while collaborating with various departments to meet member needs. With a focus on personal and professional growth, the company supports its employees with a comprehensive benefits package, including generous paid time off and tuition reimbursement. If you are a team player with a positive attitude and a passion for helping others, this position offers a fantastic opportunity to thrive in a supportive environment.

Benefits

20 days of paid time off

8 paid holidays

16 hours of paid Volunteer Time Off

401K Retirement plan with up to 6% employer match

Comprehensive Health, Dental, and Vision insurance

Health Savings Account with employer contributions

Employer-paid Life insurance

Tuition Reimbursement: $4,000 - $7,000 annually

Robust Learning and Development programs

Qualifications

• 1+ years in sales, retail, or customer service preferred.
• Excellent verbal communication skills and positive attitude.

Responsibilities

• Serve as the first point of contact for members, providing excellent service.
• Assist members with financial transactions, maintaining confidentiality.
• Balance the cash drawer daily with accuracy.

Skills

Customer Service

Sales

Communication Skills

Basic Math Skills

Problem Solving

Education

High School Diploma

Tools

Keyboarding Skills

10-Key Skills

Job description

Connexus Credit Union - Who We Are:

Serving members across all 50 states, Connexus Credit Union is a member-focused cooperative that returns profits to member-owners through high-yield checking accounts, deposit products, and competitive loan rates. We are a remote-first employer, primarily based in the upper Midwest.

We foster collaboration and high performance, supporting our employees' personal and professional growth. We are proud of our success and our commitment to those we serve.

Connexus offers an Amazing Benefits package:

• 20 days of paid time off and 8 paid holidays
• 16 hours of paid Volunteer Time Off
• 401K Retirement plan with up to 6% employer match
• Comprehensive Health, Dental, and Vision insurance options
• Health Savings Account with employer contributions
• Employer-paid Life insurance, Short-Term and Long-Term Disability
• Tuition Reimbursement: $4,000 - $7,000 annually
• Robust Learning and Development programs, including an annual professional development stipend

Starting pay at $16.50/hour; pay is commensurate with experience.

Bring your customer service experience, and we will provide the tools and training needed for excellence. If you're eager to learn and bring positive energy, join us for bankers' hours with supportive teams and leaders committed to your growth.

Responsibilities:

• Serve as the first point of contact for members, providing excellent service and collaborating with other departments to address inquiries.
• Assist members promptly and accurately at the counter, drive-up, phone, or via mail with all financial transactions, maintaining confidentiality.
• Identify opportunities to strengthen member relationships through quality deposits, loan referrals, and promoting credit union products and services.
• Balance the cash drawer daily with accuracy.
• Take initiative for personal development and stay informed about all credit union products.
• Use system contacts effectively to convey information and resolve issues.

Position Requirements:

• High school diploma or equivalent required.
• Basic math skills for cash handling and balancing the cash drawer required.
• Preferred: 1+ years in sales, retail, or customer service with success in achieving goals.
• Excellent verbal communication skills, outgoing personality, positive attitude.
• Ability to remain calm under pressure and handle confidential matters responsibly.
• Proficient keyboarding and 10-key skills, with ability to navigate multiple computer systems.
• Ability to travel to other branches as needed.
• Team player with flexibility to work in a fast-paced environment.

Employer Recognitions:

• 2024 Best in Class Employer, Gallagher
• 2025 Best Place to Work in IT, Computer World

Equal Opportunity Employer / Disabled / Veterans / 41 CFR 60-1.4, 41 CFR 60-1.35