Member Services Representative

Forest Area Federal Credit Union; Springville Township (MI); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

401K match

Short-term Disability

Long-term Disability

Life Insurance

Job summary

Forest Area Federal Credit Union in Michigan is seeking a customer-focused teller to perform transactional duties with accuracy, balance cash drawer daily, and maintain clear records.

You will assist members, provide friendly service, resolve inquiries, and look for opportunities to offer relevant products and services, while upholding our core values of respect, integrity, and empowerment.

Responsibilities

• Handle transactional duties with accuracy and provide basic cash receipt and payment services.
• Balance cash drawer daily within policy limits.
• Post transactions accurately with minimal posting errors.
• Respond to member inquiries promptly and professionally.
• Identify opportunities to recommend appropriate products and services.
• Maintain attendance, timeliness, and professional appearance.

Job description

Do you want to be part of an amazing team and love giving back to your community? Forest Area Federal Credit Union offers careers to people who are committed to our communities, enjoy helping people and want to be part of a team that makes a positive difference in the lives of our members.

The Core Values of Forest Area Federal Credit Union are:

Respect, Integrity, Empowerment, Passion, Innovation

With the foundation of our values in-place, we confidently articulate our

Mission:

“Strengthening Our Communities; Investing In Your Success”

Position Purpose

Perform transactional duties to serve members by receiving or paying out funds with high degree of accuracy. Maintain accurate transactional records, providing basic cash receipt and payment services in accordance with credit union policies and procedures.

Performance Measurements

Provide friendly, professional, personal, and confidential service to all members and associates.

Balance cash drawer daily, with no more than $2 off and with total offages not to exceed 2 in a 1 month period in accordance with Credit Union policies and procedures.

Accurately post transactions, having fewer than 2 unresolved posting errors in a 1 month period.

Troubleshoot and resolve member and internal inquiries in a timely, friendly, and accurate manner.

Proactively seek opportunities to identify appropriate products and services for the greater benefit of the member.

Maintain a dependable record of attendance and timeliness.

Maintain a professional work environment and businesslike appearance.

Benefits

• Health Insurance/Dental paid 100% for you by employer
• 401K- FAFCU gifts 7% after 1 year of service
• Short Term/Long Term Disability Insurance
• Life Insurance for you, spouse and dependents