Member Services Representative

Forest Area Federal Credit Union; Haring Township (MI); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health Insurance/Dental 100% for you

401K with 7% contribution after 1 year

Disability Insurance (short & long)

Life Insurance for you and family

Job summary

Forest Area Federal Credit Union seeks a team member to perform transactional duties, balance cash drawers, and promptly resolve member inquiries. You will post transactions accurately, provide friendly service, and identify opportunities to help members with appropriate products and services.

The role emphasizes reliability, professional appearance, and community-focused service consistent with our core values.

Qualifications

• Experience handling cash and basic banking transactions.
• Strong customer service and communication skills.
• Attention to detail with accurate record-keeping.
• Ability to troubleshoot member inquiries promptly.

Responsibilities

• Perform transactional duties with accuracy and maintain records.
• Balance cash drawer daily within policy limits.
• Post transactions accurately and resolve posting errors quickly.
• Assist members with basic financial service needs and product suggestions.
• Maintain professional appearance and attendance.

Skills

Cash handling

Customer service

Attention to detail

Troubleshooting

Communication

Job description

Do you want to be part of an amazing team and love giving back to your community? Forest Area Federal Credit Union offers careers to people who are committed to our communities, enjoy helping people and want to be part of a team that makes a positive difference in the lives of our members.

The Core Values of Forest Area Federal Credit Union are:

Respect, Integrity, Empowerment, Passion, Innovation

With the foundation of our values in-place, we confidently articulate our

Mission:

“Strengthening Our Communities; Investing In Your Success”

Position Purpose

Perform transactional duties to serve members by receiving or paying out funds with high degree of accuracy. Maintain accurate transactional records, providing basic cash receipt and payment services in accordance with credit union policies and procedures.

Performance Measurements

Provide friendly, professional, personal, and confidential service to all members and associates.

Balance cash drawer daily, with no more than $2 off and with total offages not to exceed 2 in a 1 month period in accordance with Credit Union policies and procedures.

Accurately post transactions, having fewer than 2 unresolved posting errors in a 1 month period.

Troubleshoot and resolve member and internal inquiries in a timely, friendly, and accurate manner.

Proactively seek opportunities to identify appropriate products and services for the greater benefit of the member.

Maintain a dependable record of attendance and timeliness.

Maintain a professional work environment and businesslike appearance.

Benefits

• Health Insurance/Dental paid 100% for you by employer
• 401K- FAFCU gifts 7% after 1 year of service
• Short Term/Long Term Disability Insurance
• Life Insurance for you, spouse and dependents