Member Services Representative

Forest Area Federal Credit Union; Mesick (MI); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

401K

Short/Long Term Disability

Life Insurance

Job summary

Forest Area Federal Credit Union is seeking a dedicated team member to provide reliable transactional service to members on site in Michigan. The role focuses on accurate cash handling, posting transactions, and delivering friendly, confidential service in line with our values.

You will balance the cash drawer daily and maintain a professional appearance while seeking opportunities to offer products and services that benefit members and the credit union.

Qualifications

• Experience in customer service or financial services is a plus.
• Strong attention to detail and accuracy in cash handling.

Responsibilities

• Perform transactional duties to serve members by receiving or paying out funds with high degree of accuracy.
• Balance cash drawer daily with tolerances per policy and minimal variances.
• Accurately post transactions with few unresolved posting errors per review period.
• Troubleshoot and resolve member and internal inquiries in a timely and friendly manner.
• Proactively identify appropriate products and services that benefit members.
• Maintain a dependable attendance record and professional appearance.

Job description

Do you want to be part of an amazing team and love giving back to your community? Forest Area Federal Credit Union offers careers to people who are committed to our communities, enjoy helping people and want to be part of a team that makes a positive difference in the lives of our members.

The Core Values of Forest Area Federal Credit Union are:

Respect, Integrity, Empowerment, Passion, Innovation

With the foundation of our values in-place, we confidently articulate our

Mission:

“Strengthening Our Communities; Investing In Your Success”

Position Purpose

Perform transactional duties to serve members by receiving or paying out funds with high degree of accuracy. Maintain accurate transactional records, providing basic cash receipt and payment services in accordance with credit union policies and procedures.

Performance Measurements

Provide friendly, professional, personal, and confidential service to all members and associates.

Balance cash drawer daily, with no more than $2 off and with total offages not to exceed 2 in a 1 month period in accordance with Credit Union policies and procedures.

Accurately post transactions, having fewer than 2 unresolved posting errors in a 1 month period.

Troubleshoot and resolve member and internal inquiries in a timely, friendly, and accurate manner.

Proactively seek opportunities to identify appropriate products and services for the greater benefit of the member.

Maintain a dependable record of attendance and timeliness.

Maintain a professional work environment and businesslike appearance.

Benefits

• Health Insurance/Dental paid 100% for you by employer
• 401K- FAFCU gifts 7% after 1 year of service
• Short Term/Long Term Disability Insurance
• Life Insurance for you, spouse and dependents