Member Services Representative

Forest Area Federal Credit Union; Kingsley (MI); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health & Dental

401K after 1 year

Disability Insurance

Life Insurance

Job summary

Forest Area Federal Credit Union is seeking a frontline member service/Cash Services role to handle transactions, balance the cash drawer, and maintain accurate records. You will provide courteous, confidential service to members while ensuring adherence to CU policies.

The role emphasizes accuracy, attentiveness, and a professional appearance, with a strong focus on community support and helping members achieve financial goals.

Qualifications

• Balance cash drawer daily with high accuracy.
• Post transactions accurately with minimal errors.
• Provide friendly, confidential member service.

Responsibilities

• Provide friendly, professional, personal, and confidential service to all members.
• Balance cash drawer daily with minimal variances.
• Accurately post transactions with few unresolved posting errors.
• Troubleshoot and resolve member inquiries promptly and accurately.
• Proactively identify opportunities to recommend suitable products and services for members.

Skills

Cash handling

Customer service

Attention to detail

Job description

Do you want to be part of an amazing team and love giving back to your community? Forest Area Federal Credit Union offers careers to people who are committed to our communities, enjoy helping people and want to be part of a team that makes a positive difference in the lives of our members.

The Core Values of Forest Area Federal Credit Union are:

Respect, Integrity, Empowerment, Passion, Innovation

With the foundation of our values in-place, we confidently articulate our

Mission:

“Strengthening Our Communities; Investing In Your Success”

Position Purpose

Perform transactional duties to serve members by receiving or paying out funds with high degree of accuracy. Maintain accurate transactional records, providing basic cash receipt and payment services in accordance with credit union policies and procedures.

Performance Measurements

• Provide friendly, professional, personal, and confidential service to all members and associates.
• Balance cash drawer daily, with no more than $2 off and with total offages not to exceed 2 in a 1 month period in accordance with Credit Union policies and procedures.
• Accurately post transactions, having fewer than 2 unresolved posting errors in a 1 month period.
• Troubleshoot and resolve member and internal inquiries in a timely, friendly, and accurate manner.
• Proactively seek opportunities to identify appropriate products and services for the greater benefit of the member.
• Maintain a dependable record of attendance and timeliness.
• Maintain a professional work environment and businesslike appearance.

Benefits

• Health Insurance/Dental paid 100% for you by employer
• 401K- FAFCU gifts 7% after 1 year of service
• Short Term/Long Term Disability Insurance
• Life Insurance for you, spouse and dependents