Member Services Representative

Conexon; McDonough (GA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Three weeks PTO

Comprehensive benefits (health, dental

Life insurance

Disability insurance

Retirement benefits

Job summary

Conexon Connect is seeking a Member Service Representative to work in-office and deliver exceptional service to rural subscribers. You’ll handle inquiries with empathy and resolve issues using product knowledge and strong communication.

We offer a fast-paced, growth-oriented environment with competitive benefits, opportunities for advancement, and a schedule that includes several shifts. Great for those who value teamwork and customer care.

Qualifications

• Excellent customer service and problem-solving skills.
• Active listening and strong attention to detail.
• Strong communication and professional demeanor.
• Ability to multitask between systems and adapt to change.
• Analytical thinker with technical aptitude and ability to work independently or in a team.
• Solid computer skills.
• 1 year customer service or technical support experience.

Responsibilities

• Provide 5-star customer service to Conexon Members.
• Demonstrate clear and effective communication to resolve issues and ensure member satisfaction.
• Assist potential members in identifying if they are in Conexon’s service area.
• Assist new members with account creation and plan selection.
• Answer general account questions including billing, pricing and service details.
• Support projects and other duties to improve the department and create career development opportunities.

Skills

Customer service

Problem-solving

Active listening

Communication skills

Multitasking

Technical aptitude

Computer skills

1 year customer service

Job description

Description

Here’s your opportunity to help us make a big difference in Rural America. At Conexon Connect our primary goal is to bridge the digital divide by providing customers in rural areas with Fiber internet speeds! As a Member Service Representative, you’ll get to work with some of the brightest minds in the industry, be part of a fast-paced, growth-oriented environment providing 5-star service to subscribers of some of the most advanced fiber to the home networks in the world. Our Member Service Representatives take incoming questions from customers and offer resolution through active and empathetic listening then sharing a wide depth and breadth of knowledge (after becoming a subject matter expert) in our products and services.

We’re looking for high achievers who are passionate about our industry and committed to delivering exceptional service to our members. At Conexon, you’ll use your problem-solving skills in a collaborative environment with competitive benefits and opportunities for career growth. We actively support employee development and believe in promoting from within whenever possible. Whether you're looking to expand your skills, take on new challenges, or move into leadership roles, Conexon provides the opportunities and support to help you succeed. Join the Conexon team and grow your career with us.

Location: In office

Job Type: Full- time

Schedule: Fixed

Overtime: Occasional

Requirements

• Have flexibility in your schedule for work purposes - ours is a 6a.m. to 6p.m. schedule, 6 days a week. Plenty of advance notice is given for scheduling purposes
• Excellent customer service and problem-solving skills, active listening skills and a strong eye for details
• Strong communication skills and unflappable, professional demeanor
• Ability to multitask between systems and adapt to change
• Analytical thinker with technical aptitude with the ability to work independently and as part of a team
• Solid computer skills
• 1 year customer service/or technical support experience

Preferred Qualifications

• Telecom industry experience a definite plus
• Bilingual
• Experience with billing and pricing

Job Responsibilities

• Provide 5-star customer service to Conexon Members
• Demonstrate clear and effective communication with end users, colleagues, and management to quickly (yet accurately) resolve issues and ensure member satisfaction
• Assist potential members in identifying if they are currently in Conexon’s service area
• Assist new members with new account creation and plan selection
• Answer general account questions including billing, pricing and service details
• And assist with projects and other duties that continuously improve our department and create career development opportunities for you

We are hiring for the following shifts:

Shift 1- 8:30a-5:30p- Monday-Friday: Off Saturday, Sunday

Shift 2- 8:30a-5:30p- Monday-Thursday, Saturday; Off Friday, Sunday

Shift 3- 9a-6p- Monday-Friday: Off Saturday, Sunday

Shift 4- 9a-6p- Monday, Tuesday, Wednesday, Friday, Saturday: Off Thursday, Sunday

Company Benefits Include

• Three (3) weeks of paid time off
• Comprehensive benefits package, including health, dental, and vision coverage
• Life insurance
• Short-term and long-term disability insurance
• Retirement benefits

Conexon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local law.

Our recruiting and hiring practices are designed to attract, evaluate, and retain talented individuals based solely on their qualifications, experience, and ability to contribute to Conexon’s mission. Discrimination, harassment, or bias of any kind is strictly prohibited in all stages of the employment process.

By adhering to these principles, Conexon ensures a fair, equitable, and respectful environment for all current and prospective employees.