Member Services Representative

Planet Fitness - Garlan; Bakersfield (CA); On-site; USD 30,000 - 38,000; Full time

Job summary

Planet Fitness - Garlan is seeking a Member Services Representative to deliver exceptional customer service to members, prospective members and guests. You will greet visitors, handle front desk tasks, assist with sign-ups, and guide tours while ensuring the club remains clean and welcoming.

Communication and a positive attitude are essential, as is punctuality and reliability. This role supports daily operations and strengthens the member experience at our Bakersfield location.

Qualifications

• Must have customer service experience or background.
• Basic computer skills required for daily tasks.
• Interest in fitness and health is a plus.
• Positive, upbeat demeanor and reliable attendance.
• Strong communication and problem-solving abilities.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Answer phones, assist callers, and guide tours as needed.
• Check members in and help with new member sign-ups.
• Update member information in the system.
• Respond to questions and concerns and escalate when necessary.
• Maintain cleanliness and neatness of the club.

Skills

Customer service

Computer basics

Communication skills

Dependability

Positive attitude

Problem solving

Listening skills

Diplomacy

Education

High School diploma or GED

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.