Member Services Representative

Planet Fitness - Eclipse Fitness Group; Jacksonville (FL); On-site; USD 17,000 - 21,000; Part time

Job summary

Planet Fitness - Eclipse Fitness Group is seeking a friendly Member Services Representative to create a positive member experience through exceptional service at the front desk. You will greet members and guests, answer phones, check members in, sign up new members, and lead tours for prospective members while maintaining a clean, welcoming club environment.

A passion for fitness, reliability and a can-do attitude are essential as you handle inquiries and update member accounts, escalating to

Qualifications

• Customer service experience preferred.
• Basic computer proficiency required.
• Passion for fitness and health.
• Upbeat, positive attitude and reliable.
• Punctual and dependable.
• Strong listening and communication skills.
• Demonstrates diplomacy in all interactions.
• Must be 18 years or older; HS diploma or GED.

Responsibilities

• Greet members, prospective members and guests to deliver excellent service.
• Handle front desk duties: check-ins, phone calls, and new member sign-ups.
• Give tours to prospective members and assist with account updates.
• Respond to member questions promptly and escalate as needed to management.
• Maintain cleanliness and neatness of the club.

Skills

Customer service

Communication

Active listening

Diplomacy

Problem solving

Reliability

Punctuality

Teamwork

Positive attitude

Education

High School diploma/GED

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.