Member Services Representative

Planet Fitness; Bakersfield (CA); On-site; USD 2,066,000 - 2,755,000; Part time

Job summary

Planet Fitness is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members, and guests. This role involves greeting visitors, managing front desk tasks, signing up new members, and giving tours while maintaining a clean, welcoming club environment.

The position requires strong communication, a friendly and professional demeanor, and reliability.

Qualifications

• Customer service experience preferred.
• Basic computer proficiency required.
• Strong communication and interpersonal skills.
• Punctual and reliable with a positive demeanor.

Responsibilities

• Greet members and guests, delivering superior customer service.
• Handle front desk duties: phones, member check-in, sign-ups, and tours.
• Update member information in the system as needed.
• Address member questions and concerns; escalate to management when appropriate.
• Maintain club cleanliness and a welcoming environment.

Skills

Customer service

Computer basics

Positive attitude

Punctuality

Listening & empathy

Diplomacy

Education

High School Diploma

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.