Member Services Representative

Planet Fitness; Walla Walla (WA); On-site; USD 17,000 - 21,000; Full time

Job summary

Planet Fitness is seeking a Member Services Representative to create a positive member experience with superior service. You will greet members, sign up new members, check people in, and lead tours for prospective members.

You’ll handle front desk activities, answer calls, and update member accounts while keeping the club clean and welcoming. Ideal candidates bring a customer service background, basic computer skills, and a passion for fitness.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• A passion for fitness and health.
• Upbeat and positive attitude with punctuality.
• Exceptional customer service skills; friendly and professional.
• Strong listener with empathy and problem solving.
• Diplomacy in all interactions and appropriate language.
• Must be 18 years of age or older; High School diploma or GED required.

Responsibilities

• Greet members, prospective members and guests with excellent service.
• Answer phones and assist callers with questions.
• Check members into the system and sign up new members.
• Take prospective members on tours and provide information.
• Facilitate updates to member accounts as needed.
• Respond to questions or concerns promptly and escalate as required.
• Maintain cleanliness and neatness of the club.

Skills

Customer service

Communication

Punctuality

Problem solving

Active listening

Diplomacy

Education

High School diploma/GED

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.