Member Service Representative - Full-time

Planet Fitness Franchising, LLC; Florence (KY); On-site; USD 17,000 - 22,000; Full time

Job summary

Planet Fitness Franchising, LLC is seeking a Member Services Representative to provide a positive member experience at the Florence, KY club. The role involves greeting guests, handling front desk tasks, guiding tours, signing up new members, updating accounts and answering questions with professionalism.

The ideal candidate has a background in customer service, basic computer skills, and a passion for fitness.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• Must be 18 years of age or older.
• High School diploma or GED equivalent required.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Handle front desk activities: answer phones, check members in, assist with new member sign-ups.
• Take prospective members on tours and help with member account updates.
• Respond to member questions and concerns in a timely, professional manner; escalate as needed.
• Maintain club cleanliness and welcoming atmosphere.

Skills

Customer service

Basic computer skills

People skills

Punctuality

Reliability

Empathy

Diplomacy

Active listening

Communication

Positive attitude

High school diploma

Education

High School diploma/GED

Job description

Member Services Representative

he Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.