Member Services Representative

Planet Fitness; Delano (CA); On-site; USD 17,000 - 22,000; Part time

Job summary

Planet Fitness is seeking a Member Services Representative to deliver an exceptional member experience at the front desk. You will greet members, assist with sign-ups and tours, and handle routine questions with professionalism.

The role emphasizes high-quality customer service, active listening, and a friendly, energetic demeanor to support a welcoming gym environment.

Qualifications

• Customer service experience is preferred.
• Basic computer skills and familiarity with club management systems.
• A passion for fitness and health.
• Upbeat, positive attitude and reliability are required.
• Excellent interpersonal and communication skills with members and coworkers.
• Strong listening and problem-solving abilities.
• Diplomacy in all interactions and professional conduct.
• Must be 18 years or older and have a HS diploma or GED.

Responsibilities

• Greet members, prospective members and guests with friendly, helpful service.
• Handle front desk tasks: answer phones, check-in members, sign up new members, give tours.
• Assist in updating member accounts and resolving questions or concerns.
• Escalate issues to the Assistant Manager or Manager when needed.
• Help maintain cleanliness and neatness of the club.

Skills

Customer service

Basic computer skills

Positive attitude

Punctuality

Active listening

Diplomacy

Excellent communication

Problem solving

Education

High School diploma or GED

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.