Member Services Representative

Planet Fitness; Petaluma (CA); On-site; USD 21,000 - 30,000; Part time

Job summary

Planet Fitness in Petaluma, CA is seeking a friendly Member Services Representative to deliver a superior member experience through excellent customer service at the front desk.

You will greet members, answer phones, sign up new members, provide tours, process updates to accounts, and help keep the club clean. The role emphasizes a positive, reliable attitude and strong problem-solving skills.

Qualifications

• Customer service experience preferred.
• Basic computer proficiency.
• Interest in fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability.
• Excellent customer service and problem-solving skills.
• Strong listening and empathy.
• Diplomacy in all interactions.
• Must be 18 years of age or older.
• High School diploma or GED required.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Answer phones and assist callers with questions.
• Check members into the system.
• Sign up new members.
• Give tours to prospective members.
• Facilitate updates to member accounts.
• Respond to member questions and concerns promptly and professionally, escalating when needed.
• Maintain the neatness and cleanliness of the club.

Skills

Customer service

Basic computer proficiency

Positive attitude

Punctuality and reliability

Active listening

Diplomacy

Education

High School Diploma or GED

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.