Member Services Lead

YMCA of Pierce and Kitsap Counties; Tacoma (WA); On-site; USD 26,000 - 30,000; Part time

Benefits offered by this job

Personal YMCA membership

YMCA360 streaming membership

Flexible scheduling around school

Paid Sick Leave

Employee Assistance Plan

Wellness program

LifeMart employee discounts

Professional training and certs

20% discount on YMCA programs

Job summary

YMCA of Pierce and Kitsap Counties in Tacoma, WA is seeking a Part-Time Member Services Lead to help connect members with programs, assist with enrollment, and oversee daily center operations. The role supports engagement staff and requires weekend availability.

Responsibilities include guiding members, processing memberships, and handling class registrations. This position offers multiple benefits and a path to professional growth within the YMCA network.

Qualifications

• Minimum of three years of leadership in customer service, sales or related environment.
• Excellent written and oral skills.
• Comfortable with computers and office equipment.
• Able to pass background and reference checks.
• Willing to complete online Child Abuse Prevention training on first day.

Responsibilities

• Assist members and guests with information about our membership programs.
• Support new member enrollment.
• Manage administrative, engagement and membership processes and systems.
• Assist with class registration.

Skills

Leadership

Customer service

Multi-tasking

Problem solving

Written and verbal communication

Computer literacy

Proactive

Positive attitude

Diversity experience

Job description

Position: Member Services Lead

Wage: $18.87 to $21.69 per hour (Compensation is determined based on relevant experience, skills, and qualifications, with most new hires starting between the minimum and midpoint of the posted wage range)

Hours: Part-Time, Up to 25 hours per week- Weekend availability required

Location: Tacoma Center YMCA, Tacoma, WA

As a Member Services Lead, you will be responsible for playing an important role in connecting members with programs and activities that will help them achieve their goals. You will also assist people in the membership and program enrollment process and help oversee the daily functions of the facility/programs and provide leadership and guidance to other Member Engagement staff.

Qualifications:

• You are committed to valuing and promoting diversity and contributing to an inclusive working and learning environment.
• Minimum of three years of leadership in customer service, sales or related environment.
• You know how to give great customer service in a fast-paced environment.
• You are a great multi-tasker and problem solver.
• You have excellent written and oral skills.
• You are comfortable with computers and office equipment.
• You are proactive and know how to get things done.
• You have a positive attitude and previous experience with diverse populations.

• Must be able to pass Background and Reference checks (in accordance with the WA State Fair Chance Act).
• Committed to valuing and promoting diversity and contributing to an inclusive working and learning environment.
• Able and willing to complete online Child Abuse Prevention training on first day, and other online and in-person training as required.

Key Responsibilities:

• Assist members and guests with information about our membership programs
• Support new member enrollment
• Manage administrative, engagement and membership processes and systems
• Assist with class registration

Benefits:

All YMCA Employees receive the below benefits:

• A Personal YMCA membership and YMCA360 virtual streaming membership
• Flexible scheduling around school and extracurricular activities Paid Sick Leave accrued at 1.23 hours for every 40 hours worked per year
• Employee Assistance Plan (EAP), Digital mental health counseling platform, Wellness program, and LifeMart employee discount center
• Professional training, education, and certification opportunities
• 20% discount on YMCA programs, childcare services and merchandise

Part-Time employees who work more than 20 hrs./week are eligible for the below voluntary benefit options:

• HealthiestYou: by Teladoc (24/7 virtual general medical care access for non-emergency conditions)
• Willamette Dental Plan
• VSP Vision Plan

At the Y, we’re all about empowering people, inspiring action, and strengthening the communities we call home. Join our team and support our vision of creating opportunity so all can thrive in every season of life.

The YMCA of Pierce and Kitsap Counties is committed to diversity and inclusion throughout our organization and is an Equal Opportunity Employer - Women/Minority/Veteran/Disabled