Member Services Representative

Crunch Fitness; Fountain Valley (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Free membership

Career advancement

Bonuses/Commission

Paid time off

Health benefits

Employee discounts

Job summary

Crunch Fitness in California is hiring a Member Services Representative to greet members, hype the energy, and keep the club looking sharp. This role is not desk-bound; it’s fast-paced, social, and all about making people feel welcome.

You’ll book KickOff appointments, handle phones, and help members reach their goals while enjoying training and development opportunities. Must be outgoing, CPR/AED certified, and able to work 3 shifts per week.

Qualifications

• Outgoing, energetic, and coachable.
• Customer service, sales, or hospitality experience = bonus.
• Available for 3 shifts per week (3–6 hours each).
• Must be CPR/AED certified.
• Able to hype others up and take feedback like a champ.

Responsibilities

• Greet members like they’re walking into a party.
• Book members for their KickOff appointment, so we can help them reach their goals.
• Keep the club clean, organized, and aesthetic.
• Answer phones + help members with anything they need.
• Open/close the POS drawer + complete checklists.
• Be the person who makes someone’s day better just by saying hi with your smile.

Skills

Outgoing

Energetic

Coachable

CPR/AED certified

Customer service

Job description

Future Opening: Member Services Representative

• Free uniforms
• Opportunity for advancement
• Wellness resources

If you’ve got main‑character energy, we want you.

Welcome to Crunch — where the vibes are high and the judgment is low.

If you want a job that’s fun, fast, social, and full of energy (and free workouts), this is literally the perfect fit. You’ll greet members, hype people up, keep the club looking, and compete with your team like it’s the Crunch Olympics.

This is not a “sit quietly at a desk” job.

This is a be the vibe job. This is a walk in ready to start the party and hype up your team job.

• Top level Crunch membership with all the perks: classes, PT, hydromassage, all the goodies
• Training + development so you actually grow
• Real career opportunities — we promote from within and are growing quickly
• A fun, loud, high‑energy team that feels like a friend group

Shifts & Duties

Your shifts will be a mix of everything — perfect for anyone who hates being bored:

• Greet members like they’re walking into a party
• Book members for their KickOff appointment, so we can actually help them reach their goals!
• Keep the club clean, organized, and aesthetic
• Answer phones + help members with anything they need
• Open/close the POS drawer + complete checklists
• Be the person who makes someone’s day better just by saying hi with your million dollar smile!

Qualifications

• Outgoing, energetic, and coachable
• Customer service, sales, or hospitality experience = bonus
• Available for 3 shifts per week (3–6 hours each)
• Must be CPR/AED certified
• Someone who can hype others up and take feedback like a champ

Crunch is a No Judgment zone where everyone — every body, every background — comes to get stronger, feel better, and have fun doing it. We’re known for:

• Colorful personality
• Kickass group training
• Making serious fitness actually fun

We take care of our members AND our team. When you grow, we grow.

Locations

SIR Fitness operates Crunch clubs across SoCal, including:

• Olympic lifting platforms
• Group fitness studios
• Personal training + nutrition coaching

Translation: You’ll work in a gym that looks like a fitness influencer’s dream.

• You’ll actually have fun at work
• Meet new people every shift
• Compete with your team (friendly trash talk encouraged)
• Enjoy the gym + recovery zone before/after shifts
• Be part of a growing company with real advancement

Benefits

• Free membership and other gym perks at over 300 locations
• Career advancement opportunities
• Comprehensive benefits for eligible employees
• Bonus and commission pay
• Free Membership
• Employee Discounts and Bonus/Commission Opportunities
• Paid Time Off and Holidays
• Health Benefits for Full-Time Employees

Crunch is known as your Crunch Family. I have been fully supported and encouraged to be the best I can. The Crunch philosophy describes it best, “encourage, empower and entertain.”