Member Services Representative

ADP; East Providence (RI); On-site; USD 19,000 - 27,000; Part time

Job summary

City of East Providence is seeking a Part Time Member Services Representative for the East Providence Senior Center. The role is 12:00 pm–4:00 pm, three days a week, with duties at the front desk, memberships, reservations, and information services.

Applicants should have a High School diploma or GED, strong communication and confidentiality skills, and experience with Microsoft Office. Bilingual ability (Portuguese or Spanish) is preferred.

Qualifications

• High School diploma or GED is required.
• Experience providing customer service.
• Experience using office equipment and Microsoft Office.
• Ability to maintain confidentiality.
• Bilingual ability (Portuguese or Spanish) preferred.

Responsibilities

• Greet members and visitors to the Senior Center.
• Answer inbound calls and assist members with memberships and renewals.
• Direct inquiries to the appropriate department or staff.
• Monitor the front desk and member sign-in; verify memberships.
• Process class and event sign-ups and collect fees.
• Take and manage transportation reservations.
• Maintain and update membership forms in the My Senior Center database.

Skills

Customer service

Confidentiality

Communication

Recordkeeping

Teamwork

Bilingual preference

Education

High School diploma or GED

Tools

Microsoft Office

Phone system

Computers

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Member Services Representative

Part Time East Providence, RI, US

2 days ago Requisition ID: 1412

CITY OF EAST PROVIDENCE

EMPLOYMENT OPPORTUNITY

MEMBER SERVICES REPRESENTATIVE – PART TIME

$16.65 PER HOUR / NO BENEFITS

SUMMARY: Under the supervision of the Director of the Senior Center, the Members Services Representative serves as receptionist to Senior Center members and guests. The Members Services Representative answers incoming telephone calls and assists members and guests with memberships and renewals. The Members Services Representative works three days per week (12:00 pm to 4:00 pm) and may be asked to fill in when coverage is needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greets members and visitors to the Senior Center.
• Provides general information regarding services of the City of East Providence and Senior Center activities and programs.
• Directs individuals to appropriate department or person that can best serve their needs.
• Monitors the front desk making sure all who come into the Senior Center for activities scan their membership card upon entering the building.
• Monitor class and event sign up sheets that require limited participation.
• Collect fees for both classes that require a fee and memberships.
• Take and maintain transportation reservations.
• Provides, maintains, and updates membership forms in the My Senior Center database .
• Issues membership scan cards and parking passes to new members and for those who need replacements.
• Makes and serves afternoon coffee at coffee bar.
• Writes next day’s schedule on the white board in the lobby.
• Assists Senior Center volunteers as needed.
• Greets and receives members and visitors when the Center is activated as an emergency cooling or warming center.
• Keeps all member information both verbal and in writing confidential.
• Performs related duties as required.

PREFFERED KNOWLEDGE, SKILLS, EXPERIENCE, AND ABILITIES:

• Knowledge of functions and activities of the City of East Providence and the Senior Center.
• Experience providing customer service.
• Experience using office equipment, including multi-line telephones, photocopiers, fax machines, and computers.
• Experience using Microsoft Office.
• Ability to maintain confidentiality.
• Ability to establish and maintain effective working relationships with coworkers, city officials, volunteers, members and the public.
• Proficiency in oral and written communication.
• Ability to maintain records and files with precision and accuracy.
• Bilingual ability (Portuguese or Spanish) preferred.

MINIMUM QUALIFICATIONS:

• High School diploma or equivalent (GED).
• If selected, the candidate will be required to pass a BCI (Criminal Investigation).

Examination Weight: Oral 100 %

Application Procedure:

Application Deadline: October 26, 2026

As of January 1, 2027, minimum wage will be increased to $17.00 per hour.

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At the City of East Providence, we celebrate the diversity of our citizenry and are proud to encourage inclusiveness in our workforce. We do not discriminate on the basis of race, color, national origin, sex, religion, age or disability in employment or the provision of services.

ADA/AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER