Member Services Representative

City-of-East-Providence; East Providence (RI); On-site; USD 19,000 - 27,000; Part time

Job summary

City of East Providence is seeking a Part Time Member Services Representative at the Senior Center in East Providence, RI. The role handles reception, membership processing, and information for members and guests, with a 12:00 pm to 4:00 pm schedule three days a week.

Responsibilities include greeting visitors, assisting with memberships, handling reservations, and supporting volunteers. The ideal candidate will have customer service experience, strong communication, and confidentiality, with

Qualifications

• Customer service experience preferred.
• Ability to maintain confidentiality and accurate records.
• Proficiency with Microsoft Office and basic office equipment.
• Bilingual ability in Portuguese or Spanish preferred.

Responsibilities

• Greet members and visitors; answer phone calls and provide information.
• Process memberships and renewals; monitor sign-up sheets and class registrations.
• Maintain transportation reservations and update member forms in the database.

Skills

Customer service

Written communication

Oral communication

Confidentiality

Bilingual (Portuguese or Spanish)

Education

High School diploma or GED

Tools

Microsoft Office

Office equipment (multi-line phones)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Member Services Representative

Part Time East Providence, RI, US

7 days ago Requisition ID: 1412

CITY OF EAST PROVIDENCE

EMPLOYMENT OPPORTUNITY

MEMBER SERVICES REPRESENTATIVE – PART TIME

$16.65 PER HOUR / NO BENEFITS

SUMMARY: Under the supervision of the Director of the Senior Center, the Members Services Representative serves as receptionist to Senior Center members and guests. The Members Services Representative answers incoming telephone calls and assists members and guests with memberships and renewals. The Members Services Representative works three days per week (12:00 pm to 4:00 pm) and may be asked to fill in when coverage is needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greets members and visitors to the Senior Center.
• Provides general information regarding services of the City of East Providence and Senior Center activities and programs.
• Directs individuals to appropriate department or person that can best serve their needs.
• Monitors the front desk making sure all who come into the Senior Center for activities scan their membership card upon entering the building.
• Monitor class and event sign up sheets that require limited participation.
• Collect fees for both classes that require a fee and memberships.
• Take and maintain transportation reservations.
• Provides, maintains, and updates membership forms in the My Senior Center database .
• Issues membership scan cards and parking passes to new members and for those who need replacements.
• Makes and serves afternoon coffee at coffee bar.
• Writes next day’s schedule on the white board in the lobby.
• Assists Senior Center volunteers as needed.
• Greets and receives members and visitors when the Center is activated as an emergency cooling or warming center.
• Keeps all member information both verbal and in writing confidential.
• Performrelated duties as required.

PREFFERED KNOWLEDGE, SKILLS, EXPERIENCE, AND ABILITIES:

• Knowledge of functions and activities of the City of East Providence and the Senior Center.
• Experience providing customer service.
• Experience using office equipment, including multi-line telephones, photocopiers, fax machines, and computers.
• Experience using Microsoft Office.
• Ability to maintain confidentiality.
• Ability to establish and maintain effective working relationships with coworkers, city officials, volunteers, members and the public.
• Proficiency in oral and written communication.
• Ability to maintain records and files with precision and accuracy.
• Bilingual ability (Portuguese or Spanish) preferred.

MINIMUM QUALIFICATIONS:

• High School diploma or equivalent (GED).
• If selected, the candidate will be required to pass a BCI (Criminal Investigation).

Examination Weight: Oral 100 %

As of January 1, 2027, minimum wage will be increased to $17.00 per hour.

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At the City of East Providence, we celebrate the diversity of our citizenry and are proud to encourage inclusiveness in our workforce. We do not discriminate on the basis of race, color, national origin, sex, religion, age or disability in employment or the provision of services.

ADA/AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER