Member Services Representative

Planet Fitness; Marietta (GA); Presencial; USD 24 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Vision insurance

401(k)

Dental insurance

Opportunity for advancement

Resumo da oferta

Planet Fitness is seeking a Member Services Representative to create a positive member experience by delivering superior service to members and guests. You will handle front desk duties, greet visitors, and support membership processes.

Responsibilities include answering phones, signing up new members, giving tours, updating accounts, and maintaining a clean, welcoming club environment. A friendly attitude, reliability, and strong listening skills are essential for success.

Qualificações

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability are essential.
• Excellent customer service skills; professional interactions.
• Strong listening and empathy; problem solving.
• Diplomacy in all interactions; appropriate language.
• High School diploma or GED required.
• Must be 18 years of age or older.

Responsabilidades

• Greet members and guests and deliver exceptional service.
• Handle front desk activities including answering phones and assisting callers.
• Check members into the system and sign up new members.
• Take prospective members on tours.
• Update member accounts as needed.
• Respond to member questions promptly and professionally.
• Maintain club cleanliness and neat appearance.

Conhecimentos

Customer service

Communication

Empathy

Problem solving

Time management

Positive attitude

Active listening

Diplomacy

Reliability

Punctuality

Formação académica

High School diploma/GED

Descrição da oferta de emprego

Benefits:

• Health insurance


• Opportunity for advancement


• Vision insurance


• 401(k)


• Dental insurance

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.


• Handle all front desk related activities including:
  
  
  
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  
  
  • Check members into the system.
  
  
  • New member sign-up.
  
  
  • Take prospective members on tours.
  
  
  
  


• Facilitate needed updates to member’s accounts.


• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.


• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.


• Basic computer proficiency.


• A passion for fitness and health.


• Upbeat and positive attitude!


• Punctuality and reliability is a must.


• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.


• Strong listener with the ability to empathize and problem solve.


• Demonstrate diplomacy in all interactions while using appropriate behavior and language.


• High School diploma/GED equivalent required.


• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.


• Continual talking in person or on the phone during shift.


• Must be able to occassionally lift up to 50 lbs.


• Will occasionally encounter toxic chemicals during shift.