Member Services Representative

Crunch Fitness; Albuquerque (NM); On-site; USD 30,000 - 35,000; Full time

Benefits offered by this job

Free Membership

Employee Discount

Paid Time Off

Health Benefits for Full-Time Employees

Job summary

A gym chain in Albuquerque is seeking a Member Services Representative to enhance customer experience. Responsibilities include greeting members, checking them in, and maintaining a professional atmosphere. Ideal candidates are energetic, with strong reading, writing, and computer skills. Benefits include free membership, employee discounts, paid time off, and health benefits for full-time employees.

Qualifications

• Proficient in reading and writing.
• Strong computer skills required.

Responsibilities

• Greet members and guests warmly.
• Check in members per procedures.
• Facilitate messages at check-in.
• Answer phones courteously.
• Communicate events to members.
• Maintain a welcoming atmosphere.
• Handle member requests or refer to management.
• Sell retail products.
• Assist in payment processing.
• Know services and schedules.
• Keep work area clean.
• Assist with projects as delegated.

Skills

Proficient reading and writing skills

Computer Skills

Job description

Future Opening: Member Services Representative

Reports to:

• Manager

Requirements:

• Proficient reading and writing skills
• Computer Skills

Responsibilities:

• Greet all members & guests with a smile and wish them well as they exit the club
• Check in all members and guests in accordance with company procedures
• Facilitate any messages on club software at member check-in
• Answer phones in courteous, helpful, professional manner
• Communicate special events to members and guests
• Maintain an atmosphere, which makes members feel welcome
• Facilitate all member requests or forward to a manager
• Maintain professional disposition at all times
• Sell retail products
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, and schedules
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• Follow all policies and procedures in the Employee Handbook
• Opening and closing duties

Meetings:

• Monthly or Weekly Department Meetings Employee Training Meetings

Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team.

Benefits:

• Free Membership
• Employee Discount
• Paid Time Off
• Health Benefits for Full-Time Employees