Member Services Representative

Crunch; North Carolina; On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Free Membership

Employee Discount

Paid Time Off

Health Benefits for Full-Time Employees

Job summary

A prominent fitness company is seeking to hire a Member Services Representative in North Carolina. The role involves greeting customers, checking them in, facilitating messages, and maintaining a welcoming atmosphere. Ideal candidates should possess strong reading, writing, and computer skills, as well as a passion for fitness. This position also offers benefits such as free membership and health benefits for full-time employees.

Qualifications

• Customer service experience preferred.
• Fluency in English is required.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet all members & guests warmly.
• Check in members and guests as per procedures.
• Facilitate messages on club software.
• Answer phones in a courteous manner.
• Communicate special events to members.
• Maintain a welcoming atmosphere for all.

Skills

Proficient reading and writing skills

Computer Skills

Job description

Future Opening: Member Services Representative

Reports to:

• Manager

Requirements

• Proficient reading and writing skills
• Computer Skills

Responsibilities

• Greet all members & guests with a smile and wish them well as they exit the club
• Check in all members and guests in accordance with company procedures
• Facilitate any messages on club software at member check‑in
• Answer phones in courteous, helpful, professional manner
• Communicate special events to members and guests
• Maintain an atmosphere, which makes members feel welcome
• Facilitate all member requests or forward to a manager
• Maintain professional disposition at all times
• Sell retail products
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, and schedules
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• Follow all policies and procedures in the Employee Handbook
• Opening and closing duties

Meetings

• Monthly or Weekly Department Meetings Employee Training Meetings

Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team.

Working at Crunch is more than a job, it’s an opportunity to inspire others to reach their fitness goals. Our ‘No Judgments’ philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.

Crunch is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments. Our gyms are packed with the latest state‑of‑the‑art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage® bed, and an extensive schedule of Crunch’s signature classes including Zumba®, BodyWeb with TRX®, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more.

How many years of Customer Service experience do you have? *

Are you legally authorized to work in this country? *

Are you fluent in English? *

I was referred to this position by a current employee

Benefits

• Free Membership
• Employee Discount
• Paid Time Off
• Health Benefits for Full‑Time Employees