Member Services Representative

Crunch Fitness; North Carolina; On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Free Membership

Employee Discount

Paid Time Off

Health Benefits for Full-Time Employees

Job summary

A vibrant fitness company in North Carolina is seeking a Member Services Representative to engage with members and guests positively. Responsibilities include greeting members, checking them in, facilitating messages, and ensuring a welcoming atmosphere. This role requires proficient reading, writing, and computer skills. Crunch Fitness offers great benefits such as free membership and health benefits for full-time employees, promoting a supportive and encouraging work culture.

Qualifications

• Strong communication skills to engage with members and guests.
• Ability to maintain a professional demeanor at all times.
• Detail-oriented and organized.

Responsibilities

• Greet members and guests with a smile and ensure they feel welcome.
• Check in members and guests according to company procedures.
• Answer phones courteously and helpfully.
• Answer phones in a courteous, helpful, professional manner.
• Communicate special events to members and guests.
• Maintain an atmosphere which makes members feel welcome.
• Facilitate all member requests or forward to a manager.
• Maintain professional disposition at all times.
• Sell retail products.
• Facilitate payment of member services in accordance with company procedures.
• Know club facility, services, and schedules.
• Maintain a clean and organized work area.
• Assist in all projects as delegated by club management.
• Follow all policies and procedures in the Employee Handbook.
• Perform opening and closing duties.

Skills

Proficient reading and writing skills

Computer Skills

Job description

Future Opening: Member Services Representative

Reports to:

• Manager

Requirements:

• Proficient reading and writing skills
• Computer Skills

Responsibilities:

• Greet all members & guests with a smile and wish them well as they exit the club
• Check in all members and guests in accordance with company procedures
• Facilitate any messages on club software at member check-in
• Answer phones in courteous, helpful, professional manner
• Communicate special events to members and guests
• Maintain an atmosphere, which makes members feel welcome
• Facilitate all member requests or forward to a manager
• Maintain professional disposition at all times
• Sell retail products
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, and schedules
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• Follow all policies and procedures in the Employee Handbook
• Opening and closing duties

Meetings:

• Monthly or Weekly Department Meetings Employee Training Meetings

Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team.

Crunch is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments. Our gyms are packed with the latest state‑of‑the‑art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage® bed, and an extensive schedule of Crunch’s signature classes including Zumba®, BodyWeb with TRX®, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more.

Crunch offers comprehensive benefits for eligible employees.

• Free Membership
• Employee Discount
• Paid Time Off
• Health Benefits for Full‑Time Employees

“Crunch is known as your Crunch Family. I have been fully supported and encouraged to be the best I can. The Crunch philosophy describes it best, 'encourage, empower and entertain.'”