Member Services Representative

Crunch Fitness; Santa Clarita (CA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Free Membership

Employee Discount

Paid Time Off

Health Benefits for Full-Time Employees

Job summary

A local fitness center in Santa Clarita is seeking a Member Services Representative. In this role, you'll be the welcoming face for our members and guests, responsible for their check-ins and ensuring a positive experience. The ideal candidate will have strong reading and writing skills, along with basic computer knowledge. Join our passionate team dedicated to health and fitness. Enjoy benefits like free membership, employee discounts, and paid time off.

Qualifications

• Strong reading and writing skills for effective communication.
• Basic computer skills to navigate club software.

Responsibilities

• Greet all members and guests with a smile.
• Check in members and guests following company procedures.
• Facilitate messages on club software.
• Answer phones courteously and professionally.
• Communicate special events to members.
• Maintain a welcoming atmosphere for all members.
• Handle member requests professionally.
• Sell retail products.
• Facilitate payments for member services.
• Keep the work area clean and organized.
• Assist in management-delegated projects.

Skills

Proficient reading and writing skills

Computer Skills

Job description

Future Opening: Member Services Representative

Full Time • Santa Clarita

Reports to:

• Manager

Requirements:

• Proficient reading and writing skills
• Computer Skills

Responsibilities:

• Greet all members & guests with a smile and wish them well as they exit the club
• Check in all members and guests in accordance with company procedures
• Facilitate any messages on club software at member check-in
• Answer phones in courteous, helpful, professional manner
• Communicate special events to members and guests
• Maintain an atmosphere, which makes members feel welcome
• Facilitate all member requests or forward to a manager
• Maintain professional disposition at all times
• Sell retail products
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, and schedules
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• Follow all policies and procedures in the Employee Handbook
• Opening and closing duties

Meetings:

• Monthly or Weekly Department Meetings Employee Training Meetings

Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team.

Crunch offers comprehensive benefits for eligible employees.

Benefits:

• Free Membership
• Employee Discount
• Paid Time Off
• Health Benefits for Full-Time Employees

“Crunch is known as your Crunch Family. I have been fully supported and encouraged to be the best I can. The Crunch philosophy describes it best, 'encourage, empower and entertain.'”