Member Services Rep Front Desk

Excel Fitness; Burlington (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in fitness is seeking a dedicated Member Services Rep for their front desk. This role is pivotal in ensuring a welcoming and clean environment for all members, while also handling cash management and member inquiries. You will play a key role in promoting club activities and assisting with membership promotions. If you have a passion for fitness and enjoy engaging with people, this is a fantastic opportunity to join a vibrant team and contribute to a positive community atmosphere.

Qualifications

• Strong customer service skills and ability to communicate effectively.
• Proficient in cash handling and maintaining club cleanliness.

Responsibilities

• Monitor club cleanliness and atmosphere while providing high-level member service.
• Conduct regular audits and ensure compliance with company standards.

Skills

Customer Service

Communication Skills

Cash Handling

Problem Solving

Education

High School Diploma

Tools

POS Systems

Planet Fitness Mobile App

Job description

Join to apply for the Member Services Rep Front Desk role at Excel Fitness.

Responsibilities include:

1. Performing your duties to the best of your abilities during your assigned shift.
2. Monitoring and maintaining club cleanliness and atmosphere.
3. Staying proficient in Planet Fitness mobile app use, content, and updates.
4. Completing all necessary training for safe and efficient operation.
5. Conducting regular audits to ensure the club meets Excel standards.
6. Performing club walkarounds, cleaning, and re-inspecting tasks.
7. Auditing and balancing cash drawers daily.
8. Updating member information into tablets and POS systems.
9. Ensuring members adhere to policies and addressing infractions.
10. Providing a safe environment for all members.
11. Communicating effectively to deliver high-level member service.
12. Stocking retail and janitorial supplies for the next shift.
13. Resolving day-to-day member issues per company standards.
14. Auditing inventory and coordinating with management on orders.
15. Staying updated on certifications and training.
16. Participating in team meetings.
17. Promoting and touring prospects and potential members.
18. Assisting with membership promotions, training, and operational strategies.
19. Ensuring legal and insurance compliance.
20. Assisting members with amenities and equipment use.
21. Representing the company at community events and outreach activities.