Member Services Pro — Weekend & Early Morning Shifts

YMCA of Greater Boston; Woburn (MA); Presencial; USD 26.000 - 30.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Free YMCA membership

Program discounts

Family membership discounts

Retirement plan up to 10%

Health, Dental, and Vision

Vacation and sick time

Descripción de la vacante

The YMCA of Greater Boston is seeking a Welcome Center Representative for weekends and early mornings at the North Suburban YMCA. In this role you will manage member check-in, share information on programs, handle phone inquiries, and support daily front-desk operations with a focus on safety and member experience.

You will be part of the Membership Sales & Service team, reporting to the Director of Membership Sales & Service, and serve as a friendly, helpful face for members as they arrive or

Formación

• Customer-service mindset with ability to multitask.
• Availability for weekends and early mornings.

Responsabilidades

• Present a welcoming and friendly demeanor when greeting and serving members and program participants
• Arrive on time, ready to begin work at scheduled start of your shift, dressed in uniform with YMCA name tag.
• Enforce YMCA safety and membership policies at all times
• Ability to work independently and to problem solve to serve our Y members
• Be open and willing to be a substitute to work a shift where there is no coverage, including opening, closing, and weekend shifts
• Conduct prospective member tours, as needed.
• Take member and non‑member phone calls per YMCA policies.
• Be knowledgeable about YMCA policies and procedures and effectively communicate them, as needed, to members and staff.
• Perform responsibilities such as; cashing out, balancing daily transactions, and dropping envelopes in safe.
• Maintain an orderly and neat workspace during your shift and clean up when leaving.
• Be ready and able to respond to an emergency, assemble emergency equipment and assist in care of the victim.
• Attend all staff meetings and be able to work as a team player.
• Perform all other duties as assigned.

Descripción del empleo

The YMCA of Greater Boston is seeking a Welcome Center Representative for weekends and early mornings at the North Suburban YMCA. In this role you will manage member check-in, share information on programs, handle phone inquiries, and support daily front-desk operations with a focus on safety and member experience.

You will be part of the Membership Sales & Service team, reporting to the Director of Membership Sales & Service, and serve as a friendly, helpful face for members as they arrive or