Member Services Pro: Tours, Memberships & Community

Young Mens Christian Association Of The Chesapeake Inc; Denton (MD); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Young Mens Christian Association Of The Chesapeake Inc is seeking a Member Services-oriented role to deliver outstanding service to members, guests, and program participants. The position involves responding to inquiries, promoting memberships and programs, and maintaining a welcoming lobby environment to support member retention.

Responsibilities include conducting tours for prospective members, signing up members for programs, building community connections, and resolving membership concerns

Qualifications

• CPR/AED and First Aid certifications required within 30 days of hire.
• Excellent interpersonal and problem solving skills.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Previous customer service, sales or related experience.
• Basic knowledge of computers.

Responsabilités

• Delivers excellent service to members, guests, and program participants by responding to needs, promoting memberships and programs, and maintaining lobby cleanliness and organization.
• Conduct interviews and/or tours for prospective members; sell memberships.
• Sign members and participants up for programs and events.
• Builds relationships with members and helps connect them with others in the YMCA.
• Handle and resolve membership concerns and inform supervisor of unresolved issues.
• Apply all YMCA policies dealing with member services.

Connaissances

Interpersonal skills

Problem solving

Customer service experience

Sales experience

Diversity awareness

Basic computer skills

Description du poste

Young Mens Christian Association Of The Chesapeake Inc is seeking a Member Services-oriented role to deliver outstanding service to members, guests, and program participants. The position involves responding to inquiries, promoting memberships and programs, and maintaining a welcoming lobby environment to support member retention.

Responsibilities include conducting tours for prospective members, signing up members for programs, building community connections, and resolving membership concerns