Front Desk & Membership Services Specialist (Part-Time)

Young Mens Christian Association Of The Chesapeake; Cambridge (MD); On-site; USD 17,047 - 24,280; Part time

Job summary

Young Mens Christian Association Of The Chesapeake in Cambridge, MD is seeking a Part Time Membership Services staff member. The role focuses on delivering excellent service to members and guests, promoting memberships and programs, and maintaining a welcoming lobby area.

The position requires CPR/AED and First Aid certifications within 30 days of hire, strong interpersonal skills, and prior customer service or sales experience.

Qualifications

• CPR/AED and First Aid certifications must be obtained within 30 days of hire.
• Excellent interpersonal and problem solving skills.
• Ability to relate to diverse groups; prior customer service or sales experience.
• Basic knowledge of computers.

Responsibilities

• Provide excellent service to members and guests, contributing to member retention.
• Conduct interviews and tours for prospective members and sell memberships.
• Sign members up for programs and events.
• Build relationships and help members connect with the YMCA.
• Handle and resolve membership concerns; inform supervisor of issues.
• Follow YMCA policies related to member services.

Skills

Interpersonal skills

Problem solving

Customer service

Sales experience

Tools

Computers

Job description

Young Mens Christian Association Of The Chesapeake in Cambridge, MD is seeking a Part Time Membership Services staff member. The role focuses on delivering excellent service to members and guests, promoting memberships and programs, and maintaining a welcoming lobby area.

The position requires CPR/AED and First Aid certifications within 30 days of hire, strong interpersonal skills, and prior customer service or sales experience.