Personal Banker: Member Solutions & Sales

KEMBA Financial Credit Union Inc.; Gahanna (OH); On-site; USD 35,000 - 52,000; Full time

Job summary

KEMBA Financial Credit Union Inc. is seeking a Member Services Representative II (Personal Banker - Sales) to deliver member‑focused sales and service and to help enrich members’ financial lives.

This high‑contact role requires effective in‑person, phone, and written communication. You will recommend products, resolve issues, and work with teams to achieve sales, service, and productivity goals while maintaining compliance and accurate records.

Qualifications

• High school diploma or equivalent education or experience.
• One to two years of experience in a sales/customer service environment.

Responsibilities

• Recommends products and services that assist in meeting members' financial needs.
• Resolves member issues through listening, problem solving, and offering solutions.
• Meets or exceeds all sales, service and productivity goals.
• Answers and responds to member inquiries and questions.
• Performs file maintenance and account changes as necessary.
• Establishes and maintains professional relationships with members.
• Keeps members informed of Credit Union services and policies.
• Maintains and projects the Credit Union’s professional reputation.
• Works as a team member with other associates.
• Keeps supervisor informed of area activities and significant problems.
• Completes required reports and records accurately and promptly.
• Attends meetings as required.

Skills

Sales experience

Customer service

Organization

Attention to detail

Basic PC skills

Education

High school diploma or equivalent

Tools

Windows

Job description

KEMBA Financial Credit Union Inc. is seeking a Member Services Representative II (Personal Banker - Sales) to deliver member‑focused sales and service and to help enrich members’ financial lives.

This high‑contact role requires effective in‑person, phone, and written communication. You will recommend products, resolve issues, and work with teams to achieve sales, service, and productivity goals while maintaining compliance and accurate records.